Shipping Policy

Orders are reviewed and prepared at our facility at 3297 Reeve Dr E, Bethlehem, PA, USA.

• In-stock items: ship within 5–7 business days of payment confirmation.
• Custom paramotor builds: assembled, bench-tested, and shipped within 3–6 weeks.
• Wings & reserves: visually inspected and re-packed before shipment.
• Orders placed Saturday, Sunday, or on US federal holidays begin processing the next business day.

• Ground shipping: UPS or FedEx Ground, 3–7 business days — rates quoted at checkout.
• Expedited 2-day & overnight: available at checkout, quoted live by carrier.
• Paramotors: crated and shipped curbside via LTL freight (5–10 business days). The carrier will call to schedule delivery.
• Alaska, Hawaii & Puerto Rico: shipped via USPS Priority or air freight; rates quoted at checkout.
• Local pickup: free at our Bethlehem, PA facility, by appointment.

• Carriers: DHL Express and FedEx International for parcels; air freight forwarders for crated paramotors.
• Transit time: 5–10 business days for small parcels; 10–21 business days for crated paramotors.
• Rates are calculated live at checkout based on weight, dimensions, and destination.
• Duties, taxes & customs fees are the buyer's responsibility (DDU). Commercial invoices and HS codes are provided.
• Lithium & hazardous items (radios, reserves with pyrotechnic deployment) ship in IATA-certified packaging; certain destinations are restricted.
• For freight quotes on large international orders, email contact@heparamotorsusa.com before placing the order.

You'll receive automated email updates at every stage of your order:

• Order confirmed — immediately after payment, sent from contact@heparamotorsusa.com.
• In production / packing — when your order enters the workshop.
• Shipped — includes carrier name and tracking number.
• Out for delivery — pushed by the carrier on the final day.
• Delivered — confirmation with proof of signature where required.

To check status anytime: reply to your confirmation email with your order number, or call +1 610-570-9967 (Mon–Fri, 9 AM–5 PM ET).

• Every shipment is insured for full declared value.
• Paramotors and reserves require an adult signature at delivery.
• Inspect crates and boxes before signing. If you see external damage, note it on the carrier's delivery slip and photograph it before opening.

If your tracking has not updated for 5+ business days, or your shipment arrives damaged:

• Email contact@heparamotorsusa.com within 7 days of the last tracking event (or within 48 hours of delivery for damage claims).
• Include your order number and photos of any damage to packaging and contents.
• We file the carrier insurance claim on your behalf and dispatch a replacement or refund once the claim is approved.

• Address changes can be made free of charge before the order ships — contact us as soon as possible.
• Once shipped, address changes are subject to carrier rerouting fees (typically $15–$50).
• In-stock orders can be cancelled for a full refund before dispatch. Custom builds are non-cancellable once production has started.

For anything not covered here, reach us at contact@heparamotorsusa.com or +1 610-570-9967. We respond within 24 hours, Monday–Friday.