Shipping Policy

Orders are reviewed and prepared at our facility at 3297 Reeve Dr E, Bethlehem, PA, USA.

• In-stock items: ship within 2 business days of payment confirmation.
• Custom paramotor builds: assembled, bench-tested, and shipped within 3–6 weeks.
• Wings & reserves: visually inspected and re-packed before shipment.
• Orders placed Saturday, Sunday, or on US federal holidays begin processing the next business day.

• Ground shipping: UPS or FedEx Ground, 3–7 business days — rates quoted at checkout.
• Paramotors: crated and shipped curbside via LTL freight (5–10 business days). The carrier will call to schedule delivery.
• Alaska, Hawaii & Puerto Rico: shipped via USPS Priority or air freight; rates quoted at checkout.
• Local pickup: free at our Bethlehem, PA facility, by appointment.

You'll receive automated email updates at every stage of your order:

• Order confirmed — immediately after payment, sent from contact@heparamotorsusa.com.
• In production / packing — when your order enters the workshop.
• Shipped — includes carrier name and tracking number.
• Out for delivery — pushed by the carrier on the final day.
• Delivered — delivery confirmation from the carrier.

To check status anytime: reply to your confirmation email with your order number, or call +1 610-570-9967 (Mon–Fri, 9 AM–5 PM ET).

• Inspect crates and boxes on arrival. If you see external damage, note it on the carrier's delivery slip and photograph it before opening.

If your tracking has not updated for 5+ business days, or your shipment arrives damaged:

• Email contact@heparamotorsusa.com within 7 days of the last tracking event (or within 48 hours of delivery for damage claims).
• Include your order number and photos of any damage to packaging and contents.
• We work with the carrier to resolve the issue and dispatch a replacement or refund once resolved.

• Address changes can be made free of charge before the order ships — contact us as soon as possible.
• Once shipped, address changes are subject to carrier rerouting fees (typically $15–$50).
• In-stock orders can be cancelled for a full refund before dispatch. Custom builds are non-cancellable once production has started.

Need to return something you've already received? Submit a refund request and we'll reply with return instructions within 2 business days.

Refunds are available on Parts & Accessories only. Items must be returned unused and in their original, undamaged packaging, with all hardware, fasteners, and included documentation.

• Request a refund within 14 days of delivery — see Request a refund.
• Parts that have been installed, fitted, modified, scratched, or show fuel, oil, or heat exposure are not refundable.
• Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
• Approved refunds are issued to the original payment method within 5 business days of the returned item passing inspection.
• Returns sent without an RMA number, or received unused but outside original packaging, may be refused or reduced.

Not eligible for refund: complete paramotors, frames, trikes, engines, wings, reserve parachutes, propellers, and any custom or special-order build. These are covered by warranty and damage claims only.

For anything not covered here, reach us at contact@heparamotorsusa.com or +1 610-570-9967. We respond within 24 hours, Monday–Friday.